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Paying for your order by credit card is now one of the smartest
decisions you'll ever make. You can avoid rising COD charges, and
you won't have to wait around with a check for UPS. We proudly
accept Visa, Mastercard, Discover and American Express. If the
package has already been paid for, UPS may leave it for you, (check
with your driver). FEDEX requires a signature on all packages,
so let us know if you may not be there to accept your shipment.
Orders are shipped Freight on Board (F.O.B) from our warehouse
in Pompano Beach, FL. There may be a slight crating charge on certain
items. We normally ship via UPS or FEDEX. If orders are shipped
common carrier, we will estimate freight charges before shipping,
or use any preferred carrier per request.
No order is too small, but orders below $100 will have an additional
$10 added to cover minimum processing costs. Adding to an order
that has already been processed may delay the order being shipped
until the next day. We’re fast, so please try to combine
your orders ahead of time.
All merchandise to be returned must have a Returned Goods Authorization
Number (RGA#), and must be freight prepaid. COD’s will not
be accepted. Merchandise which is ordered wrong may be returned
for credit only. Any return after 30 days is subject to a minimum
20% restocking charge, and no returns will be accepted after 90
days. Non-Stocked or Custom merchandise cannot be returned under
General Terms of Sale
Absolutely no orders will be shipped to any account with a ledger
balance over 60 days. 1½% per month will be added to all
open balances over 45 days.
NSF’s and Stop Payments will affect your credit standing
with us. Your account will be converted to COD CASH and a $25 service
charge will be added to your bill. Your future orders must be paid
via Certified Check, Money Order or Credit Card.
Refused Delivery or Undeliverable Packages
Except when there is apparent damage, if the carrier returns a
package to us that could not be delivered, and you would like it
reshipped, there will be a $10 reshipment charge.
Short Shipments & Damages
We must be notified within 48 hours of any discrepancy with an
order. If a package is received damaged, call us and we will issue
an RGA #. We will assist you with whatever action needs to be taken.
Concealed damage must be reported within 5 days of receipt. All
packing materials and the carton MUST be saved for the carrier
to inspect or they will not pay the claim.